Each order you place is a legally enforceable contract. If you fail to pick up your order, you are still charged for the items you order. Unclaimed orders go to the food bank and are not stored on site beyond the pick-up hours.
Our Market Manager and pick-up day team will inspect and pack all orders prior to pickup. In the event that product gets damaged during packing or is found to be of poor quality upon pick up, we will refund that portion of the order to the customer, provided that the unacceptable goods are reported upon inspection at the market.